Privacy Policy

Privacy Policy

Last updated: May 31, 2026

NeckReset ("we," "us," or "our") operates neckreset.online (the "Site"). This Privacy Policy explains what information we collect from visitors and customers, how we use it, and the choices you have.

1. Information we collect

Information you give us

  • Order information: name, email address, shipping address, billing address, phone number (if provided), payment information (processed securely by Shopify — we never see or store your full card number).
  • Account information: if you create an account, your login credentials and saved preferences.
  • Communications: messages you send us via email, contact form, or live chat.
  • Newsletter: your email address if you subscribe to our newsletter or download a lead magnet.

Information collected automatically

  • Device & usage data: IP address, browser type, operating system, pages visited, time on site, referring URL.
  • Cookies & similar technologies: we use cookies for shopping cart functionality, analytics, and marketing. See "Cookies" below.

2. How we use information

  • To process and fulfill your orders, including shipping and customer support.
  • To send order confirmations, shipping updates, and transactional emails.
  • To send marketing emails — only if you opted in. You can unsubscribe at any time using the link in any email.
  • To improve our site, products, and customer experience.
  • To prevent fraud, abuse, and unauthorized access.
  • To comply with applicable laws and respond to legal requests.

3. Who we share information with

We do not sell your personal information. We share information only with service providers necessary to run our business:

  • Shopify: our e-commerce platform and payment processor.
  • Shipping & fulfillment partners: to deliver your order.
  • Email service provider: to send transactional and marketing emails.
  • Analytics providers (Google Analytics, Microsoft Clarity): to understand how visitors use our site.
  • Legal authorities: if required by law, subpoena, or court order.

4. Cookies

We use the following types of cookies:

  • Essential: required for cart and checkout functionality.
  • Analytics: help us understand site usage (e.g., Google Analytics, Microsoft Clarity).
  • Marketing: help us measure ad performance (where applicable).

You can disable cookies in your browser settings, but some site functions may not work correctly.

5. Your rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your information (subject to legal retention requirements).
  • Object to or restrict certain processing.
  • Withdraw consent to marketing emails at any time.
  • Lodge a complaint with a data protection authority.

To exercise any of these rights, email support@neckreset.online.

6. Data retention

We retain your order and account information for as long as your account is active or as needed to provide services, comply with legal obligations, and resolve disputes.

7. Data security

We use industry-standard security measures, including encryption in transit (HTTPS) and at rest, to protect your information. No method of transmission over the internet is 100% secure, but we work hard to keep your data safe.

8. International transfers

We are based in Morocco and ship worldwide. Your information may be transferred to and processed in countries other than your own, including the United States and the European Union, where our service providers operate. We rely on appropriate safeguards (such as standard contractual clauses) where required.

9. Children's privacy

Our products and site are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated via email or a notice on the site.

11. Contact us

Questions about this policy or how we handle your data?

This policy is a strong baseline written for a small DTC store. If you scale into the EU/UK at volume, or if you collect health-condition data, we recommend a legal review tailored to your jurisdiction.