Frequently Asked Questions

Everything you need to know before, during, and after your NeckReset order. Don't see your question here? Email us — we reply within 24 hours.

The Products

What's the difference between NeckReset Pro and NeckReset Air?

Both decompress your cervical spine, but they work differently. Pro is door-mounted and uses gravity traction — you lie back, head in the foam cradle, for a deeper 10–15 minute stretch. Air is a wearable inflatable collar — you can sit up, work, drive, or fly while you wear it. Many customers eventually own both: Pro for the evening reset, Air for the workday.

Which one should I start with?

If you're mostly home in the evenings and want the deepest reset, start with the Pro. If you spend long hours at a desk or travel often and need desk-friendly relief, start with the Air. If you're not sure, the Pro is our recommendation — it includes the 21-Day Tech Neck Recovery Program for free.

Will the Pro fit my door?

Yes — the Pro fits any standard interior door. The strap loops over the top and locks in place when the door is closed. No drilling, no hardware, no installation.

Will the Air fit my neck?

The Air's Velcro closure adjusts from 12 inches to 18 inches in circumference, fitting most adult users.

Is it safe to use daily?

Yes. NeckReset uses gentle, gravity-based or inflatable traction — a fraction of the force used in clinical settings. Start with 5 minutes per session and build to 10–15 minutes once a day. If you have a serious spinal condition, herniated disc, or have had recent neck surgery, please check with your doctor before starting.

How long until I feel results?

Most customers feel relief in their very first session. Lasting posture improvement typically shows in 14–21 days of consistent daily use — which is exactly why every Pro includes our 21-Day Recovery Program.

How long should each session be?

Start at 5 minutes per day. Build up to 10–15 minutes once a day. Less is more — overuse can cause temporary muscle soreness. Daily consistency beats long, infrequent sessions every time.

The 21-Day Recovery Program

What is the 21-Day Tech Neck Recovery Program?

A digital program designed for desk workers. Three weeks of daily 5-minute routines, posture audits, and stretches built around the NeckReset Pro. Delivered as a PDF and video access immediately after purchase. Valued at $39, included free with every Pro.

How do I get the program?

An email with your PDF + video access link is sent within minutes of your order confirmation. If you don't see it within an hour, check your spam folder or email us.

Do I need the Pro to use the program?

The program is built around the Pro's daily traction sessions, so it's most effective with the device. That said, the exercises and posture work stand on their own and can be used independently.

Shipping

Where do you ship?

We ship worldwide. If your country isn't supported at checkout, email us and we'll do our best to make it work.

How long does shipping take?

Standard shipping is typically 7–15 business days, depending on your country. Orders ship within 24 hours of being placed.

How much does shipping cost?

Free worldwide on every order — no minimums, no thresholds.

Will I get tracking?

Yes. Tracking information is emailed as soon as your order leaves our warehouse.

Where do orders ship from?

We use a network of global fulfillment partners to ship as quickly and affordably as possible. Your order may originate from a warehouse in Asia, Europe, or North America depending on your shipping address.

Returns & Guarantee

What's your return policy?

60-day money-back guarantee. If NeckReset doesn't help you, send it back within 60 days of delivery for a full refund. No restocking fees, no questions, no friction.

How do I start a return?

Email support@neckreset.online with your order number. We'll send a return label and refund instructions within 24 hours.

Does the digital program get refunded too?

Yes — the program is included with your Pro order, so if you refund the Pro, the program refunds with it. You're welcome to keep the PDF for future reference.

Payment & Security

What payment methods do you accept?

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are encrypted and processed by Shopify.

Is my payment information secure?

Yes. We never see or store your full card number. Payments are processed through Shopify's PCI-compliant checkout.

What currency are prices in?

Prices display in USD by default. Your card or payment provider will convert to your local currency at checkout.

Other

Do you offer wholesale or affiliate programs?

We're a small team and currently focused on direct customers. If you're interested in either, email us — we'll keep your details on file.

How do I contact support?

Email support@neckreset.online or use our contact form. We reply within 24 hours, Monday through Friday.